1. Refund Eligibility

1.1 Damaged or Defective Products: If you receive a damaged, defective, or incorrect product, you must notify Organo Meta Green’s customer service within 7 days of receiving the order. We will arrange for a return or exchange of the product.

1.2 Quality Issues: If you believe the product does not meet its advertised quality standards, please contact us within 14 days of receiving the order. We may request photos or additional information to assess the issue.

2. Return Process

2.1 Contact Us: To initiate a return, please contact our customer service team at lcameau@organometagreen.com within the specified timeframe for your situation.

2.2 Return Authorization: Our customer service team will provide you with instructions and a return authorization if necessary. Do not send products back without prior authorization.

2.3 Packaging: Please package the product securely to prevent damage during transit. Include a copy of your original invoice or order confirmation.

3. Refund Options

3.1 Replacement: If the product is damaged, defective, or incorrect, we will offer a replacement of the same product if available.

3.2 Refund: If a replacement is not available or if you prefer a refund, we will issue a refund to the original payment method used for the purchase.

4. Non-Refundable Items

4.1 Gift Cards: Gift cards purchased from Organo Meta Green’s online store are non-refundable.

5. Return Shipping

5.1 Damaged or Defective Products: Organo Meta Green will cover the cost of return shipping for damaged, defective, or incorrect products. We may provide you with a prepaid shipping label.

5.2 Quality Issues: If a product is deemed to have quality issues, Organo Meta Green will cover the cost of return shipping.

6. Processing Time

6.1 Inspection: Once we receive the returned product, we will inspect it to verify the reported issue.

6.2 Refund Processing: Refunds will be processed within 7 business days of receiving the returned product and will be issued to the original payment method.

7. Contact Us

If you have any questions or concerns about our Refund Policy, please contact our customer service team at lcameau@organometagreen.com.

8. Changes to the Refund Policy

This Refund Policy may be updated from time to time. The most recent version will be available on the Organo Meta Green online store.

Last updated: 8/11/2023